Job Description

Mohon

Kelayakan

• Good communication skills
• Preferably contact centre working experience background
• Having a good command of the English, Mandarin & Cantonese language due to project nature
• University education or certificate preferably in IT or a related discipline
• Good computer literacy (able to navigate, utilize computer)
• Able to start immediately will be an added advantage.
• Experience in handling P.O.S system will be added advantage
• Training will be provided

Tanggungjawab

• Inbound 1st Level Technical Support
• To analyze, create and resolve tickets (if applicable).
• To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
• Transform tickets created by E-Mail or Fax into the Ticket system.
• Follow up on processing status (e. g. Engineer Time of Arrival)
• Identified and escalated priority issues per client specifications
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Ensure high levels of customer satisfaction with individual call
• Requires ability to multitask and handle diverse, complex issues

Manfaat

Remunerations
RM 3000-RM3500* monthly (Basic) - Relevant working experienced * Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc\xe2\x80\xa6)*

• Training will be provided

Working hours

• 24/ 7 Rotational shift basis with 8 working hour daily
• Morning / Afternoon / Midnight shift
• 5 work days / week (including Public Holiday)
• 2 days off / week

Location

• Menara Tokio Marine Life, 189 Jalan Tun Razak, 50400 Kuala Lumpur (Nearby Ampang Park LRT / MRT - 5 minute walking distance)

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