Customer Service Technical Helpdesk (cantonese & Mandarin)

Kuala Lumpur, Malaysia

Job Description


  • Having a good command of the English, Mandarin & Cantonese language due to project nature
  • University education or certificate preferably in IT or a related discipline
  • Good computer literacy (able to navigate, utilize computer)
  • Able to start immediately will be an added advantage.
  • Experience in handling P.O.S system will be added advantage
  • Training will be provided
Responsibilities
  • Inbound 1st Level Technical Support
  • To analyze, create and resolve tickets (if applicable).
  • To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
  • Transform tickets created by E-Mail or Fax into the Ticket system.
  • Follow up on processing status (e. g. Engineer Time of Arrival)
  • Identified and escalated priority issues per client specifications
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Ensure high levels of customer satisfaction with individual call
  • Requires ability to multitask and handle diverse, complex issues
Benefits

Remunerations
RM 3000-RM3500* monthly (Basic) - Relevant working experienced * Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc\xe2\x80\xa6)*
  • Training will be provided
Working hours
  • 24/ 7 Rotational shift basis with 8 working hour daily
  • Morning / Afternoon / Midnight shift
  • 5 work days / week (including Public Holiday)
  • 2 days off / week
Location
  • Menara Tokio Marine Life, 189 Jalan Tun Razak, 50400 Kuala Lumpur (Nearby Ampang Park LRT / MRT - 5 minute walking distance)
Additional Benefits
  • Training Provided
  • Allowance Provided
  • 5 Working Days

Ricebowl

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Job Detail

  • Job Id
    JD1001861
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3000 - 3500 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned