Customer Service Technical Helpdesk (cantonese & Mandarin)
Kuala Lumpur, Malaysia
Job Description
- Having a good command of the English, Mandarin & Cantonese language due to project nature
- University education or certificate preferably in IT or a related discipline
- Good computer literacy (able to navigate, utilize computer)
- Able to start immediately will be an added advantage.
- Experience in handling P.O.S system will be added advantage
- Training will be provided
- Inbound 1st Level Technical Support
- To analyze, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
- Transform tickets created by E-Mail or Fax into the Ticket system.
- Follow up on processing status (e. g. Engineer Time of Arrival)
- Identified and escalated priority issues per client specifications
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call
- Requires ability to multitask and handle diverse, complex issues
Remunerations
RM 3000-RM3500* monthly (Basic) - Relevant working experienced * Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc\xe2\x80\xa6)*
- Training will be provided
- 24/ 7 Rotational shift basis with 8 working hour daily
- Morning / Afternoon / Midnight shift
- 5 work days / week (including Public Holiday)
- 2 days off / week
- Menara Tokio Marine Life, 189 Jalan Tun Razak, 50400 Kuala Lumpur (Nearby Ampang Park LRT / MRT - 5 minute walking distance)
- Training Provided
- Allowance Provided
- 5 Working Days
Ricebowl
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Job Detail
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Job IdJD1001861
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 3500 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned