Customer Service (trainer /sme) Mandarin Speaker
Iskandar Puteri, Johor, Malaysia
Job Description
Mohon
Penerangan Kerja
Kelayakan
- 2-3 years of experience as a Trainer/Coach in a BPO environment.
- Excellent communication and presentation skills in English & Mandarin. Cantonese language more preferred.
- Strong problem-solving skills and a continuous improvement mindset.
- Willing to relocate in Iskandar Puteri, JB Area.
- 5 working days.
- Conduct new hire training programs covering ecommerce processes, systems, and customer service standards.
- Deliver refresher, upskilling, and cross-training sessions to improve agent performance.
- Design, update, and maintain training materials (manuals, presentations, SOPs) in line with client requirements and process changes.
- Track training effectiveness and provide reports to management on training outcomes, pass rates, and performance improvement.
- Participate in calibration and alignment sessions to ensure training content meets client and compliance standards.
- Stay updated with the latest ecommerce trends, tools, and customer behavior to keep training relevant.
- Provided training.
- Annual leave/Medical leave
- EPF/SOSCO
- Allowance provided.
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- Medical Insurance
- Allowance Provided
Customer Service Training Mandarin Language Proficiency Subject Matter Expertise (SME) Communication Skills Problem-Solving Interpersonal Skills
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Brew Crew / Cafe Supervisor Iskandar Puteri
Iskandar Puteri, Johor -
Job Detail
-
Job IdJD1239865
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationIskandar Puteri, Johor, Malaysia
-
EducationNot mentioned