Job Description

Role Overview

As part of our Customer Service team, you will handle live chat and email inquiries, provide accurate product information, and ensure customer satisfaction through empathy, professionalism, and problem-solving. This role is essential for enhancing the customer experience and supporting the company's expansion.

Key Responsibilities

Respond and follow up on customer inquiries through live chat and email. Provide clear and accurate product information. Gather customer feedback and suggest improvements to enhance service processes. Maintain a positive, empathetic, and professional attitude with customers.

Requirements

Minimum SPM qualification (or above). At least

1 year of experience

in any customer service role. Strong stress tolerance and problem-solving skills. Own PC/Laptop with the following specs: 8GB RAM or above Intel Core i5 / AMD Ryzen 5 (or higher) Stable internet connection (min. 80mbps) Proficiency in

G Suite

and

Microsoft Office

.

Compensation & Benefits

Basic Salary:

RM3,000 - RM4,500

Night Shift Allowance:

RM500

Performance Incentives:

Up to RM2,000/quarter

Year-End Bonus:

1 month salary

Annual Salary Adjustment

Top Performer Rewards:

Bonuses + Company Trip

Long Service Reward (5+ years):

RM20,000 Housing Allowance

Insurance Coverage:

RM700/year (Medical & Dental)

Leave Entitlement:

12 days

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Application Question(s):

Are you fluent in Mandarin, English, and Malay (spoken and written)? Do you own a personal PC or laptop with at least 8GB RAM and Intel Core i5 / AMD Ryzen 5 processor (or higher)? Are you willing to work rotational shifts (morning, afternoon, and night), with 5 working days per week and rest days scheduled by the company? * What is your expected basic salary?