Job Description

Our Incora Story is really taking off \xe2\x80\x93 we\xe2\x80\x99d love you to join us for the journey
We are currently seeking an exceptional professional to join us as Customer Service Admin
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Service Admin, you will maintain up to date knowledge of Incora customer requirements and distribution methods and timing. Apart from that, you will:

• Maintain positive working-relationships with external customers and all inter-working departments and personnel

• Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests

• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day

• Provide LTA contract administration support, as assigned

• Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)

• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery.

Qualifications

Requirements:

• Significant experience on similar role, or in related field is required

• Fluent in English.

• Good MS Excel skills required

• Proven ability to work well within a team environment to produce positive results

• Strong verbal, written communication, and presentation skills

• Excellent organizational and time-management skills

• Customer service skills

• Ability to be detailed oriented and perform in-depth account research, if required

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now \xe2\x80\x93 we can\xe2\x80\x99t wait to hear from you!
About us
Incora\xe2\x84\xa2 is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.
We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience. We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers\xe2\x80\x99 businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.


Primary Location : MY-MY-Johor
Job : Contracts
Organization : SE Asia
Schedule : Regular
Full-time
Job Posting : Apr 11, 2023, 3:20:37 AM