Job Description

• Required Languange(s) : Mandarin, Add on Advantage: Bahasa Malaysia and English
• Work Location: JB, Kluang, Batu Pahat, Senai, Muar, Segamat, Jasin, PJ, Seremba, Bukit Mertajam, Perai, Bayan Lepas, Butterworth, Mersing, Kota Tinggi.
• Candidate must be posses min Diploma and above.
• Have experience in customer service, sales, or pawnshop work preferred.
• Strong communication and people skills for interacting with diverse customers.
• Have excellent negotiation and problem-solving skills with a focus on customer satisfaction.
• Familiarity with pawnshop rules is helpful but not required; willingness to learn.
• Have Basic math skills and accuracy in handling cash.
• Ability to work both independently and as a team in a fast-paced setting.
• Detail-oriented and able to multitask accurately.
• Flexible to work weekends, evenings, and holidays as needed.
• Integrity, reliability, and commitment to ethical standards in all interactions.

Responsibilities

• Greet customers as they enter the pawnshop and assist them with their inquiries and needs.
• Provide information about pawnshop services, including pawn loans, sales, and buy-back options.
• Appraise items brought in by customers for pawn or sale, evaluating their condition, authenticity, and value.
• Negotiate pawn loan terms and conditions with customers, ensuring compliance with pawnshop policies and regulations.
• Process pawn transactions accurately and efficiently, including documenting items, completing paperwork, and collecting fees.
• Maintain cleanliness and organization of the pawnshop floor and display cases, ensuring items are properly showcased and labeled.
• Handle cash transactions, including accepting pawn payments, issuing loans, and providing change to customers.
• Answer phone calls and respond to email inquiries promptly, providing courteous and helpful assistance to customers.
• Assist in inventory management tasks, such as stocking shelves, pricing items, and conducting periodic audits.
• Follow all security procedures and protocols to safeguard the pawnshop\'s assets and ensure the safety of customers and staff.
• Collaborate with other team members to achieve sales targets, resolve customer issues, and maintain a positive working environment.

Benefits

• Commission
• Attendance Allowance ( Earn max up to RM 300)
• Grooming Allowance
• Transportation Allowance
• Service Allowance
• Hostel provided to outstation candidate
• Uniform provided
• Career Development
• Annual Leave
• Medical leave
• EPF
• SOCSO

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