Job Description

MohonKelayakanRequirements

• Possess at least SPM and above. Fresh graduate is welcome to apply.
• Fluency in reading and writing traditional Mandarin is a must
• 24 Hours rotational shift (9 Hours including 1 hour break)
• 5 Workdays and 2 Rotational Off day including working on weekend and public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment.
• Strong ability to multitask, prioritize and manage time effectively.
• You are required to work on site at Ara Damansara Office
• Available to start work on August 2024

Tanggungjawab

• Manage all incoming calls to address customer inquiries, complaints, and feedback, while also handling outgoing emails related to product information and order updates. Provide real-time assistance to customers through live chat for immediate responses to their questions.
• Receive and confirm customer orders through the app or phone, ensuring all details (delivery address, order items, special requests) are accurately recorded.
• Handle customer complaints and inquiries regarding order discrepancies, such as missing items, incorrect orders, or delivery delays.
• Solicit feedback from customers after order delivery through follow-up emails or in-app surveys to gather insights on their experience.
• Inform customers about ongoing promotions, discounts, and loyalty programs during interactions to enhance customer engagement.

Manfaat

• Salary Package: RM3000 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
• EPF+SOCSO
• 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
• 1 month paid training is provided
• Location: Ara Damansara (Nearby LRT Ara Damansara)

About CompanyOur client is a leading global provider of technology-enabled business process of outsourcing solutions. An online food ordering and delivery platform launched by the company in 2014. The meals are delivered by couriers using various methods, including cars, scooters, bikes, or on foot. It is operational in over 6,000 cities in 45 countries as of 2021.Ready to take the next step? We want to see your talent, submit your resume now, with the email title: Customer Services AssistantKemahiranCommunication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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