Job Description

Responsibilities

Acting as a bridge between customers and the factory, facilitating efficient communication among customers, the Sales team, and the factory during daily operations. Serve as the primary contact window from KEMIKON, coordinating with corresponding departments to fulfil customer requests and provide timely responses to ensure customer satisfaction. Receiving customer PO, conduct PO review, input customer PO into the KEMIKON system, and generate the Sales Order. Liaising with Planners/ NPI team on order acknowledgements and schedule changes. Following up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules. Resolving discrepancies, recommending solutions and/or action plans. Coordinating customer returns and process the necessary documentation such as RMA and credit/ debit notes. Handling customer portal with care, if there is any customer that required us to manage the information or print the shipping label. Generating Packing List/ Delivery Order & Invoice for outgoing shipment and preparation on customer declaration. Maintaining / Filling Customer Service Team related documents, such as DO, Invoice, Agreement etc. Executing customer ECO/ECN according to process.
Requirement

At least 2 years work experience in Sales Preferred knowledge in the Metal fabrication and Contract Manufacturing Industry Diploma and/or Bachelor Degree preferably in Marketing, Engineering or equivalent. Proven track record within a demanding sales environment Team player, and able to collaborate within the production environment Good communication, analytical & negotiation skills Procactive, self-motivated, independent, hardworking and pleasant personality Fluent in spoken and written English Computer literally and proficient in Microsoft Applications, such as Outlook, Excel, Word, and Power Point.
Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion
Education:

Bachelor's (Preferred)
Experience:

Customer Care Specialist: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person