Customer Services & Operations

Brickfields, Kuala Lumpur, Malaysia

Job Description


Mohon

Kelayakan

  • 3-5 years of relevant experience within internal sales in the FMCG business or forwarding.
  • Relevant Bachelor Degree in Business or Marketing. (Sales skills and experience count more than formal qualifications).
  • Languages: English is mandatory
  • Excellent multitask, organizational and communication skills.
  • Confidence, motivation and determination.
  • Person committed to deliver quality work.
  • Attention to detail.
  • Good business sense and a professional manner.
  • Quantitative and qualitative market research skills.
  • Familiarity with Microsoft Office: Word, Excel and Powerpoint.
Please ENSURE that your application includes the following:
  • A comprehensive Curriculum Vitae is PDF format, inclusive of contact and email information.
  • A covering letter motivating the application.
  • An indication of current and expected remuneration.
  • Availability.
  • Contactable references.
Tanggungjawab


  • We are looking for a candidate to manage internal sales from our office in Q Sentral, Kuala Lumpur.
Responsibilities

**Customer Service:

Execute order from Sales Team:
  • Sales Contracts to buyers.
  • Purchase Orders to vendors.
  • Gross Profit Calculations.
  • Coordinate Quality Assurance Team to audit qualities prior shipments.
  • Coordinate with Logistics to meet requested timings of arrival.
  • Follow Import Protocols.
  • Follow SOP for Quality Assurance and Coordinate Quality Teams at Origin or Destination to control quality.
Always keep communication with buyer and seller during the process.
  • Delays
  • Changes on the order
  • Payments
  • Others.
First Layer of debt collection.

**Logistics:
  • Keep forwarders rates up to date and keep looking for better rates.
  • Bookings and coordination of the shipping process align with Import Protocol of each country.
  • Exort documents verification.
** Administration:
  • Keep system data entry up to date on daily basis.
Generate Daily Report:
  • Pending Orders
  • Open Files
  • Debtors
  • Creditors
  • Collection schedules
  • Banking Position.
Generate weekly reports:
  • Order File Summary: including current positions, cancellation and new orders generated per week.
  • Creditors & Debtors.
  • Sales Indent Performance Files Report (from Sales).
**Finance:
  • Interact with Finance Department providing data and documents for finance reports.
  • Keep up to date invoicing, credit note debit notes, and up to date Finance on the be able to report precisely and on time to management.
  • Debt Control: First layer of collection. Control payment terms on buyers.
  • Reporting.
Manfaat
  • A motivated internal team.
  • Key role in a fast growing and leading organization.
  • Individual training opportunities and grow potentials
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • Training Provided
  • EPF / SOCSO / PCB
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Job Detail

  • Job Id
    JD908146
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 - 4500 per month
  • Employment Status
    Permanent
  • Job Location
    Brickfields, Kuala Lumpur, Malaysia
  • Education
    Not mentioned