Job Description

Job Purpose and Scope of Position:

• Responsible for customer service towards customers (being Distributors/Agents/Subsidiaries) according to defined criteria and guidelines.
• Work to be conducted according to the company\'s policy, safety and Quality management system, specifically relevant is the quality handbook and its work instructions.

Main task key responsibilities:

• Responsible for the defined customers in AX
• Receive, create and confirm all sales orders and secure proper shipment planning * Coordinate with planning department shipments out of PAMY and PADK (including PANL items) for above defined customers.*
• Responsible for the contact with logistic partners and authorities on order/shipping documents.
• Responsible for all shipments out of PAMY incl. document handling in cooperation with PADK.
• Participate in creating\xe2\x80\x9d offers\xe2\x80\x9d for customers (main responsibility within sales)
• Handling of certificates, documents and shipping documents. Ensure all documents are properly processes according to customer. This also includes certificates/documents from official agencies.
• Handle customer specific labels, questionnaires and customer claims.
• Shall adhere to all company policies, rules and regulation and committed to company\xe2\x80\x99s quality and continuous improvement programs such as MS ISO 9001, GMP and HACCP.

Qualification :

• Possess at least Diploma
• Proven experience in customer service, order processing, or logistics coordination.
• Familiarity with order management and inventory software systems.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Problem-solving skills and the ability to adapt to changing priorities.
• Knowledge of shipping regulations and documentation is a plus.

Job Type: Full-time Salary: RM6,500.00 - RM7,000.00 per month