Customer Success Specialist (banking Industry)

Petaling Jaya, Selangor, Malaysia

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Job Description

Mohon
Kelayakan

Min 1 year cs experience in call center or banking industry.
Must speak in English & Mandarin with fluent.
Can work in Rotational Shift as 24/7.
Must have the working experience in banking industry.

Tanggungjawab

Handle inbound and outbound calls, emails, and live chats related to banking products and services.
Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
Maintain detailed records of all customer interactions in the system for tracking and follow-up.
Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Manfaat

Provided training.
EPF & SOSCO.
Annual leave & Medical leave.
Near to LRT Station.

Manfaat tambahan

Training Provided
Annual Leave
EPF / SOCSO / PCB
Allowance Provided

Kemahiran
Customer Relationship Management Communication Skills Problem Solving Banking Knowledge Account Management
Peringatan Penting
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