Customer Success Specialist (it)
Petaling Jaya, Selangor, Malaysia
Job Description
Customer Success Specialist (IT)
Petaling Jaya
*Salary RM 3,500 - RM 5,000*
Requirements:
- A diploma or degree in computer science, software engineering, or a related field
- At least one year of experience in IT or system administration
- Knowledge of numerous OS platforms, with a focus on Windows
- Experience performing onsite instals, deploying new equipment, and end-user training (Preferred)
- Understanding of Azure management and administration (Preferred)
- Thorough familiarity with the TCP/IP protocol suite, security architecture, and methods for protecting and hardening networks, databases, and applications (Preferred)
- A winning attitude toward customer service, a passion for new technologies, quick learning, and independence
- Configure hardware and software and set it up (remote & on-site)
- Offer network, software, and hardware support
- Case incident and account management
- React to, identify, address, and handle queries, requests, and incidents.
- Follow up until the problem is resolved, escalate the situation in accordance with the SOP, and give the client frequent updates.
- Keep a case diary and records of any modifications or solutions.
- Understand client requirement and help them in experience project
- Any additional ad hoc tasks that are mandated or assigned
Recruitment Consultant : Sally
Email :
Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
Lot No.28-03, 28th Floor,
Public Bank Tower,
No.19, Jalan Wong Ah Fook,
80000, Johor Bahru. Johor.
Tel : 607 -2233 228
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Job Detail
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Job IdJD865557
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3500 - 5000 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned