Job Description

~Job Highlights~

• Competitive Salary with 13-Month Bonus
• Medical and Insurance Coverage
• World Class Training and Career Progression

~Job Responsibilities~ \xe3\x83\xbbResponsible to resolve customer queries in a timely and accurate manner through live chat, email, or inbound call \xe3\x83\xbbFollow-up with customers to ensure their technical issues are resolved \xe3\x83\xbbBecome and remain knowledgeable about Social Media products and community standards \xe3\x83\xbbGather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site \xe3\x83\xbbRecognize trends and patterns, and escalate issues outside the company policy to the global team ~Job Requirements~ \xe3\x83\xbbFresh Graduates from all backgrounds are encouraged to apply \xe3\x83\xbbAdvanced English & Korean (TOPIK5 or higher) -- Near-native preferred (spoken & written) *If you speaks advanced Korean, no need to have TOPIK. \xe3\x83\xbbFlexible in shifting schedule \xe3\x83\xbbPossesses professional customer service, solutions mindset, multi-tasking skills; passion for customers, and ability to deliver an exemplary customer experience \xe3\x83\xbbAbility to follow processes and collaborate effectively in a team \xe3\x83\xbbBasic knowledge of Social Media platforms as well as Computer operations ~Working hours~ \xe3\x83\xbb8am to 11pm (Mon-Sun) working shift. ~Company Overview~ Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in Omnichannel customer experience. We\xe2\x80\x99ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do. Job Type: Full-time Salary: From RM5,500.00 per month Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental pay types:

• 13th month salary
• Overtime pay

• Health insurance