Customer Success Specialist Traditional Chinese (reservation)
Kuala Lumpur, Malaysia
Job Description
MohonKelayakan
- Fresh Graduate are encouraged to apply.
- Diploma and above
- Applicant must be willing to work on rotational shift 24/7
- Must be able to speak, read and write in Traditional Chinese
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Willing to Relocate to Kuala Lumpur
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
- Language allowance RM500
- Training Provided
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Maukerja
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Job Detail
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Job IdJD1073314
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned