Job Description

WE'RE HIRING!

Positions Available:

(i)

Customer Support Assistant (Full-Time)

- 2 vacancies
(ii)

Customer Support Assistant (6-Month Contract)

- 2 vacancies

Fresh graduates are welcome to apply!

DUTIES & RESPONSIBILITIES:

Accurately process sales orders based on purchase orders (POs) received from customers, ensuring all details are entered correctly in the system in line with company guidelines. Verify that customer POs match the corresponding quotations, identifying any discrepancies and escalating them to the Customer Service Executive for resolution. Ensure timely and efficient order processing to meet customer expectations and support smooth warehouse and distribution (W&D) operations. Identify discrepancies between customer POs and company quotations, such as pricing or product details, and escalate these issues to the Customer Service Executive. Facilitate clear and effective communication between the relevant teams (sales, warehouse, finance) to resolve any issues and ensure the order process is not delayed. Track and follow up on escalations, ensuring prompt resolution and keeping customers updated on the status of their orders. Upload delivery orders (DOs) and invoices to customer portals to ensure accurate and timely invoicing, facilitating a smooth accounts receivable (AR) process. Specifically, track and ensure all deliveries to the Government sector have their DOs and invoices promptly updated in the respective portals, adhering to sector-specific requirements and deadlines. Provide weekly reports to Finance on the status of each transaction related to Government sector deliveries, ensuring no processes are missed or delayed. Ensure all customer-related documents (POs, DOs, invoices) are filed systematically and can be easily retrieved for audits, customer inquiries, or reporting. Assist in generating periodic reports on sales orders, discrepancies, order processing times, and other metrics required by management, providing reports to the Customer Service Executive to support decision-making and improve operational efficiency, while also contributing to the analysis of order processing data to identify trends and areas for improvement in customer service performance. Work closely with related departments to ensure smooth communication, while supporting the Customer Service Executive with additional administrative tasks related to customer order processing and service delivery.

QUALIFICATIONS/REQUIREMENT

Possess

at least STPM or Diploma

in any relevant field. Fresh graduates are welcome to apply. A minimum of 1 year experience in customer service, sales order processing, or a similar administrative role would be an advantage. Strong attention to detail and the ability to manage multiple tasks simultaneously. Proficiency in using order processing software, ERP systems, or customer portals. Strong organizational skills, with the ability to maintain accurate records and documentation. Excellent communication and problem-solving skills, with the ability to escalate issues and collaborate with other departments. Familiarity with Warehouse and Distribution (W&D) services is an advantage. Based in Teraju Pharma Sdn Bhd (Warehouse DC1) at Bandar Bukit Raja, Klang.
Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Health insurance Maternity leave Parental leave
Application Question(s):

What is your expected salary? What is your current/last drawn salary? What is the duration of your notice period?
Experience:

Customer service: 1 year (Preferred)
Work Location: In person