Job Description

\xe2\x80\xa2 Required to report to work 15 minutes earlier than operational time; \xe2\x80\xa2 Practice on standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); \xef\x83\x98 Follow and practice AML / CFT Policy: \xef\x83\x98 Know your customer \xef\x83\x98 Customer Due Diligence (CDD) \xe2\x80\xa2 Enhance Customer Due Diligence (ECDD) \xe2\x80\xa2 Suspicious Transaction Report (STR) \xe2\x80\xa2 Check on branch security alert; \xe2\x80\xa2 Attending to walk in customers and phone enquiries and complaints in the branch; \xe2\x80\xa2 Opening and maintaining customer accounts for all product & services; \xe2\x80\xa2 Performing transactions for all products and services as per the Company\xe2\x80\x99s Standard Operation Procedure (SOP); \xe2\x80\xa2 Carry out Customer Support Executive tasks including transaction approval, verification of customer\xe2\x80\x99s details in the system; \xe2\x80\xa2 Provide after sales customer service and public relation support; \xe2\x80\xa2 Preparation of collection/sales report of Mobile Virtual Network Operation (\xe2\x80\x9cMVNO\xe2\x80\x9d); \xe2\x80\xa2 Perform Chief Cashier duties such as daily preparation of remittance\xe2\x80\x99s end day balance cash figure report and submission of related reports to Cash unit; \xe2\x80\xa2 General Knowledge on Money Service Business: \xef\x83\x98 Rate setting; \xef\x83\x98 Forex calculation; \xef\x83\x98 Awareness on counterfeit; \xef\x83\x98 Knowing the validity of currency; \xe2\x80\xa2 Conduct Daily Currency Balance \xef\x83\x98 Generate Currency Balance Report; \xef\x83\x98 Calculate daily transactions and ensure it tallies with the system; \xef\x83\x98 Calculate the balance of cash and foreign bank note and coins & ensure that cash in drawer at the end of each shift tallies with report; \xef\x83\x98 Check cash shortage or cash surplus (if any) and pass the report and total cash revenue to the Chief Cashier. \xe2\x80\xa2 Support Branch Operations and Administration Tasks \xef\x83\x98 Ensure proper filing of transaction slips, report manuals and procedures for audit purpose for all products; \xef\x83\x98 Verify daily end day closing checklist report; \xef\x83\x98 Other duties as assign by your supervisor.
Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient. Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms \xe2\x80\x93 to make connections easier, quicker and more convenient. Our 3 Pillars Business: -Digital Payment Services -Money Services Business -Mobile Services Our Achievement: 2010-Pay out network to 9 countries with 70,000 delivery locations 2011-Launched 1st non-bank online remittance portal, e-remit 2012-Launched money exchange service 2013-FPX Top Merchant Award 2014-Operates 70 outlets & Pay out to 200,000 delivery locations 2015-Launched online currency exchange portal e-forex -Launched Wholesale Currency Business -Appointed 300 sub-agents in Malaysia 2016-Launched BizPayments -Best Remitance Breakthrough Transfers Award -Best Retail Money Transfer Operator Award 2017-Launched Ozopay an eCommerce payment gateway platform -Acquired Vital Rate Sdn Bhd -Operates 84 outlets -Appointed 400 sub-agent locations -MAMSB MCX Award:Most Outstanding Customer Experience Award -Winner for Interbank GIRO [IBG] Campaign 2017-SMEs, Partnerships and Sole Proprietorships category 2018-Officially launched Merchantrade Money Visa Prepaid Card -Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category -Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019-Remtech Award 2019 (Popular Votes)
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent