Job Description

Job description Responsibilities: Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); Attending to walk-in customers and phone inquiries and complaints in the branch; Opening and maintaining customer accounts for all products & services; Performing transactions for all products and services as per the Company\xe2\x80\x99s Standard Operation Procedure (SOP); Carry out Customer Support Executive tasks including transaction approval, verification of customer\xe2\x80\x99s details in the system; Provide after-sales customer service and public relations support; General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report; Calculate daily transactions and ensure it tallies with the system; Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report; Support Branch Operations and Administration Tasks Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products; Verify daily end day closing checklist report. Requirements: Professional Certificate or Diploma in any field Good command of English and Bahasa Malaysia in both verbal and written Fresh graduates are encourage to apply
Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient. Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms \xe2\x80\x93 to make connections easier, quicker and more convenient. Our 3 Pillars Business: -Digital Payment Services -Money Services Business -Mobile Services Our Achievement: 2010-Pay out network to 9 countries with 70,000 delivery locations 2011-Launched 1st non-bank online remittance portal, e-remit 2012-Launched money exchange service 2013-FPX Top Merchant Award 2014-Operates 70 outlets & Pay out to 200,000 delivery locations 2015-Launched online currency exchange portal e-forex -Launched Wholesale Currency Business -Appointed 300 sub-agents in Malaysia 2016-Launched BizPayments -Best Remitance Breakthrough Transfers Award -Best Retail Money Transfer Operator Award 2017-Launched Ozopay an eCommerce payment gateway platform -Acquired Vital Rate Sdn Bhd -Operates 84 outlets -Appointed 400 sub-agent locations -MAMSB MCX Award:Most Outstanding Customer Experience Award -Winner for Interbank GIRO [IBG] Campaign 2017-SMEs, Partnerships and Sole Proprietorships category 2018-Officially launched Merchantrade Money Visa Prepaid Card -Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category -Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019-Remtech Award 2019 (Popular Votes)
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent