Job Description

Company Description

About Experian

Experian is the world\'s leading global information services company. During life\'s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,600 people operating across 43 countries and every day we\'re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.



We are looking for a qualified CS Support Associate to join our CS engagement team and help us achieve our goals. You will provide support to CS engagement team about administrative works on products, orders, deliveries and company policy.

Administrative employees can help companies improve efficiency, provide satisfactory customer experiences and elevate processes. CS Support Associate provide important functions for the CS Engagement Team, customers and businesses they assist.

The candidate should possess good listening skills and the ability to response quickly. Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. There are several primary responsibilities common to this occupation:

What you\'ll need to bring to the team:

• Administration skills.
• Excellent interpersonal skills, written and oral communication skills.
• Strong phone contact handling skills and active listening.
• Good analytical and problem-solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and as part of a team.

What you\'ll be doing:

• Perform Customer Due-Diligence - for existing and new clients.
• API connectivity and technical-related queries/ follow up.
• Commercial- related fulfilment/ delivery.
• Lead assignment to Customer Engagement team.
• Assist on vendor registration.
• Administrative duties for CS engagement team includes maintaining sales records and compiling monthly sales reports.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed

Qualifications

More about you

• Diploma, Advanced/Higher/Graduate Diploma, Economics, Information Technology, Finance, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
• Proven work experience as a Sales/ CS Support Specialist or Customer Service Associate.
• Resilient to thrive in a complex environment.

Additional Information

Experian Careers - Creating a better tomorrow together

Experian