Job Description

: Customer Service Specialist (Mandarin Speaker) Main Task - Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, live chat, social media platforms and e-commerce platforms - Resolve customer complaints to achieve high customer satisfaction - Record and submit customer complaints using the internal system according to the provided SOP. - Do case escalation and investigation according to issues. - Provide VIP services to major customers and maintain customer relationships Line of Business - Transportation/Logistic Work Location - Work in Office, Kawasan Industri Kota Kemuning Working Days - 5.5 days a week - Rotational shift - Will need to work on weekend and PH if scheduled Salary Offer - Basic salary between RM3500 - RM3900 based on CS call center experience - KPI Allowance max RM300 per month based on performance Other Benefits - Annual Leave - Medical Leave - Birthday Leave - Maternity Leave - Parental Leave - Early Wage Access Job Requirement Age Between 18-35 years old Gender Male/Female Education SPM and above Can work in office at Kawasan Industri Kota Kemuning Mandatory/must have Must have Possess own transport to travel to work Must have Can work 5.5 days a week Must have Can work on rotational shift Must have Can work on weekend and Public Holiday Must have Able to speak, read, write Malay Must have Able to speak, read, write English Must have Able to speak, read, write Mandarin Must have Computer Literacy Proficiency in office software and computer operation, Will be added advantage Can they start work on 23 August 2023

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