Job Description

Position reports to: Head, Customer Service Job Overview: Be friendly, be helpful and most of all, place customer satisfaction at the front and centre of what you do. Your day-to-day job will see you speaking to one of the organisations biggest asset Position reports to: Head, Customer Service Job Overview: Be friendly, be helpful and most of all, place customer satisfaction at the front and centre of what you do. Your day-to-day job will see you speaking to one of the organisations biggest assets and you need to make sure every experience they have in dealing with you is a great one. Your contribution will go a long way in our ongoing effort to deliver outstanding customer service. Help us make a difference. Your Work Life: Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently. Provide first level technical support using documented procedures and available tools. Escalate issues in time to resolve customer issues quickly and to their complete satisfaction. Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely. Keep our customers informed about our line of products and services, and how best to consume them. To be considered, you'll need: Driven by customer satisfaction - always deliver outstanding customer service. Strong spoken and written communicator (multilingualism will be a plus point!), friendly, energetic. Happy to work in shift rotations (the contact centre does not sleep!) What You Get: Cool and innovation work environment Work life balance and our working hours are flexible We are too cool for ties. Smart casual is our game! We care about you and your families' health and wellbeing Learning and growth opportunity We have an indoor slide and a cafe! How fun is that! Free car park within company compound .Only serious applicants for Customer Support Consultant role (1 year contract) will be entertained. .Applicable to Malaysians candidates only. .24 hours rotational shift.