Every day, publishers and brands around the world work with WoodWing products to create magazines, newspapers, and other content, online, in-app, and in print. At WoodWing, you will help build the future of content production, in an organization with little hierarchy and lots of freedom to develop your own skills. For our office in Kuala Lumpur we are looking for a new team of Customer Support. Are you joining us?
What will you do? The Customer Support team supports direct customers and business partners in the installation, configuration and management of WoodWing applications. As Customer Support you are part of a team that shares responsibility for ensuring that the business partners and customers are assisted to full satisfaction in working with the products and services from WoodWing. Responsibilities:

• Analyzing and solving technical problems
• Answering technical questions from partners and customers
• Accurately administer ticket and time spend information
• Creating and managing test and support environments
• Acquire and maintain current knowledge of WoodWing products by attending internal training and self-study;
• Maintaining contact with business partners and customers
• Timely inform Technical Support Manager of tickets that threaten to escalate
• Actively help to distribute knowledge and information through Knowledge Base

To qualify for this position we are asking for some requirements: Key skills:

• At least 3 years of relevant work experience within the ICT sector
• Broad technical knowledge in the ICT field; knowledge of
• MS Windows, Linux, Mac OS including management and configuration issues
• Configuration and use of relational databases such as Oracle, MySQL and MS SQL.
• Web application technologies such as PHP and XML.
• Good command English language in word and speech

What\'s in it for you?

• Work in an international organization, with offices in 3 countries and continents!
• Competitive salary which fits with your work experience and skills
• Join a group of people who are passionate about what they do
• The chance to really be yourself in our informal and open work environment
• Work hybrid- from one of our offices and from home

Our culture and values Our team is made up of more than 20 nationalities, across offices in the Netherlands, Malaysia, and the US. While we have a mix of people, we have a common goal: to build the future of content production for the world\xe2\x80\x99s leading publishers and brands. WoodWing is an organization with a history of innovation. Nearly two decades ago, we helped popularize Adobe InDesign with our first plugin. In 2010 we were the first software provider to make it possible to publish on the iPad. And in 2019 we became the preferred partner of Apple for publishing to Apple News+. Our culture is built around six values - Exploration, Collaboration, Leadership, Fun, Pride, and People at Heart. Our values to bring culture to life in our day-to-day behavior. They are carefully selected based on what we have developed over our years as a company, and what we consider important to reach our vision.
Ready to meet us?
Does this role look like your next challenge? Apply now!
Important Note:

• This is a direct hire, agencies are not welcome.
• Applicants must be eligible to work in Malaysia.