Job Description

Mohon

Kelayakan

• 2 - 3 years of professional experience in technical issue management in Systems and Consumer product.
• Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
• Working experience in technical support.
• Demonstrate strong problem skill set.
• Demonstrate strong client handling skill set.
• High level of self-discipline for remote work arrangements.
• Excellent communication skills to coordinate with support L1 and L2 support teams in Kuala Lumpur and Singapore office.
• Able to travel overseas and other states in Malaysia

Tanggungjawab

• Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.
• Ensure customer satisfaction with company\'s after sales service by prioritizing issues based on severity and key customers.
• Responsible for Footprints tickets creation / updates.
• To guide/assist customer in resolving their issue via knowledge DB.
• Ensure that issues are handled within the agreed service level agreement timeframe.
• Issuance of service report.
• Consolidate service reports for spare parts charging.
• Establish and maintain a lasting working relationship.
• Communicates effectively with clients to identify needs.

Manfaat

• You will have the opportunity to climb the corporate ladder in the future.
• Additional Benefits: Sports and Recreational, Employee Teambuilding Benefit, etc.
• Work-life balance culture.

Manfaat tambahan

• 5 Working Days
• Allowance Provided
• Annual Bonus
• Annual Leave
• Medical Insurance
• Company Trip

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