Customer Support Engineer (l1 & L2)

Shah Alam, Selangor, Malaysia

Job Description


  • 2 - 3 years of professional experience in technical issue management in Systems and Consumer product.
  • Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
  • Working experience in technical support.
  • Demonstrate strong problem skill set.
  • Demonstrate strong client handling skill set.
  • High level of self-discipline for remote work arrangements.
  • Excellent communication skills to coordinate with support L1 and L2 support teams in Kuala Lumpur and Singapore office.
  • Able to travel overseas and other states in Malaysia
Responsibilities
  • Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.
  • Ensure customer satisfaction with company\'s after sales service by prioritizing issues based on severity and key customers.
  • Responsible for Footprints tickets creation / updates.
  • To guide/assist customer in resolving their issue via knowledge DB.
  • Ensure that issues are handled within the agreed service level agreement timeframe.
  • Issuance of service report.
  • Consolidate service reports for spare parts charging.
  • Establish and maintain a lasting working relationship.
  • Communicates effectively with clients to identify needs.
Benefits
  • You will have the opportunity to climb the corporate ladder in the future.
  • Additional Benefits: Sports and Recreational, Employee Teambuilding Benefit, etc.
  • Work-life balance culture.
Additional Benefits
  • 5 Working Days
  • Allowance Provided
  • Annual Bonus
  • Annual Leave
  • Medical Insurance
  • Company Trip

Ricebowl

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Job Detail

  • Job Id
    JD968548
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, Selangor, Malaysia
  • Education
    Not mentioned