Customer Support Engineer (l1)
Shah Alam, Selangor, Malaysia
Job Description
Location : Shah Alam
Salary : RM 2,800 - 5,000
job description
- Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.
- Ensure customer satisfaction with company\xe2\x80\x99s after sales service by prioritizing issues based
- on severity and key customers.
- Responsible for Footprints tickets creation / updates.
- To guide/assist customer in resolving their issue via knowledge DB.
- Ensure that issues are handled within the agreed service level agreement timeframe.
- Issuance of service report.
- Consolidate service reports for spare parts charging.
- Establish and maintain a lasting working relationship.
- Communicates effectively with clients to identify needs.
- 4 - 6 years of professional experience in technical issue management in Systems and Consumer product.
- Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
- Working experience in technical support.
- Demonstrate strong problem skill set.
- Demonstrate strong client handling skill set.
- High level of self-discipline for remote work arrangements.
- Excellent communication skills to coordinate with support L1 and L2 support teams in
- Malaysia KL and Singapore office.
- Able to travel overseas and other states in Malaysia
This is a creative and innovative company in gaming industry serving clients across the region including Singapore, Malaysia, Philippines, Cambodia, Vietnam, Macau and Laos.
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Job Detail
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Job IdJD944902
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IndustryNot mentioned
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Total Positions1
-
Job Type:Full Time
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Salary:2800 - 5000 per month
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned