Job Description

\xef\xbb\xbfClient Background: Established MNCIndustry: Provide services for direct transactions in the international foreign exchange market. Brokerage Firm.Location: Kuala LumpurHeadcount: 3Remuneration: Basic + Allowance + attractive benefit scheme + Visa provided + Flight include spouse and FamilyJob ScopeProcess client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.Update clients on their request statuses accordingly.Verify documents submitted by clients on an hourly basis.Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.Understand the company\'s business functions and roles by attending company seminars and meeting the required assessment target.Achieve quarterly KPI targets set by the customer support manager.Perform other ad hoc tasks assigned by the customer support manager.Job RequirementMinimum of 1 year of experience in a customer service-related roleGood communication skills in English and MandarinStrong client-facing and communication skillsTroubleshooting and multitasking skillsCustomer service orientationBachelor\'s degree or diploma in business administration or a related fieldSelf-motivated and highly reliable personalityBenefitCompetitive and attractive compensationExtensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshopsHealth and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental careGenerous time off, including 21 days of annual leave and paid sick leaveAllowance for sports club memberships or other physical exercise activitiesHoliday flight tickets and accommodation coverage (within the yearly limit)Meal and transportation allowanceEducation allowance for your children\'s school and kindergarten feesOutstanding team-building experiences and corporate partiesSub Specialization : Others;Any
Type of Employment : Permanent
Minimum Experience : 1 Year
Work Location : Kuala Lumpur

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