Customer Support Executive Hindi

Kuala Lumpur, Malaysia

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JOB RESPONSIBILITIES

Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
Escalate the issue to the appropriate specialist when needed;
Update clients on their request status accordingly;
Verify documents submitted by clients within specific regions on an hourly basis;
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
Achieve quarterly KPI targets set by CS Manager;
Perform other ad hoc tasks assigned by the manager.

JOB REQUIREMENTS

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