Job Description

CM03230 - Customer Support Executive

Job Specialization:
Customer Service

Working Location:
Johor

Salary Range:
RM 2,500 - RM 4,500

Posted Date:
13/10/2022

Location: Johor

Client's Profile:

• Oleochemicals manufacturing

Working Days: 5.5

Attractive Benefits Include:

• Fixed Basic
• Yearly Variable Bonuses
• Medical Benefits
• Career prospects in High Profile & Multi National Environment

Interested candidate, kindly REGISTER your Job Seeker Profile with CareerMaster & APPLY NOW!

Shortlisted candidates will be notified.

JOB RESPONSIBILITIES:

• Process Sales Contract and Proforma Invoice promptly
• Updating of data and customer's requirement into SAP and our tracking System
• Handling of LC negotiation and other modes of payment
• Liaise, coordinate and respond to meet customers' shipping requirements
• Follow up on Letter of Credit and payments according to contracts
• Handling customer issues and feedbacks
• Handling customer order fulfilment accurately
• Liaise with warehouse for packing / shipping instructions
• Process customers' orders to support the day to day logistics operations.
• Liaise with freight forwarders / Shipping Lines on Shipment Bookings
• Assist in liaising with customers and freight forwarders on delivery and schedules.
• Work closely with Operations personnel to resolve order or shipment related issues.
• Have a foresight in product availability and plan movement accordingly
• Any other duties as required

JOB REQUIREMENTS:

• Possess a Diploma / Degree (preferably in Logistics Management/Supply Chain) with minimum of 3 years of experience in Shipping/Logistics
• Proficient in MS Office applications especially Excel
• Dynamic, self-motivated and persevering
• Good communication and interpersonal skills.
• Good command in English
• Demonstrates strong sense of initiative with the ability to work independently and as a team player with positive attitude
• Results-oriented and able to abide by tight deadlines with a strong sense of responsibility