Job Description

• Preferable to have minimum of 1 year of experience in this position within in previous jobs.
• Possessed commanding Mandarin & English languages in both written and verbal. Other language(s)
• are added advantage.
• Customer-first mindset and keen to help people in solving their problems.
• Attention to detail, committed to work and keen to learn.

Responsibilities

• Assist incoming customers throughout the registration process, account opening, checking promotions
• eligibility, documentation related to account inquiry and complaints related to account.
• Understand customers\' support needs to provide solutions and enlightenment that are most suitable to them while adhere to company policy.
• Follow-up diligently and deliver a remarkable experience to customers.
• Communicates responses in a clear, professional, and concise manner across all channels or medium within company official channels.
• Familiar and apply the company policy and AML/CFT criteria in assessing customer registrations.
• Identify and communicate feedback from customers with the team for continuous improvement and solutions.
• Constructs professional written reply, notifications and memorandum to customers as required in English and Mandarin.
• Generate reports through system and perform data analysis as per required via Microsoft Excel. Capable of
• Using basic formula for excel are required.
• Experiences with Zendesk is an added value.
• Attend incoming inquiries traffics from various platforms.
• Willing to work in shifts; 9.30AM-6.30PM (GMT+8), or, 6.00PM to 3.00AM (GMT+8). Saturday shift will be required on demand

Benefits

• Laptop Provided
• Free Parking
• Medical Claim
• Company Group Insurance
• Public Transport Allowance

Additional Benefits

• 5 Working Days
• Overtime Pay
• Training Provided
• Shift Allowance
• Bonus
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Annual Leave
• Allowance Provided
• Annual Bonus
• Medical Insurance
• Staff Discount
• Company Trip

Important InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl