Job Description

MohonKelayakan

• Diploma in Finance, Business Administration or a related field.
• Minimum of 2-3 years experience in a customer service role, preferably in the banking or financial services industry,
• Fluency in English and Mandarin is a must.
• Proficiency in using customer relationship management (CRM) system.
• Possess good telephone etiquette with a smiley voice.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle high-stress situations.
• Strong attention to details and organisational skills.
• Strong problem solving and analytical abilities.
• Knowledge in handling basic computer (Microsoft Excel/ Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively

Tanggungjawab

• Handle inbound and outbound customer calls, emails and chats in English and Mandarin in a professional and courteous manner.
• Assist customers with account inquiries, transactions, and service requests in both languages.
• Provide detailed information about the company products.
• Stay updated on new products, services and financial regulations to accurately inform customers.
• Resolve customer complaints and issues efficiently, escalating complex cases to higher authorities when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Assist customers with processing transactions such as deposits, withdrawals, transfers, and payments.
• Ensure accuracy and compliance with financial policies and procedures.
• Guide customers in setting up and managing their online accounts.
• Maintain accurate records of customer interactions and transactions.
• Prepare reports on customer inquiries, issues, and resolutions for management review.
• Ensure all customer interactions comply with regulations and internal policies.
• Maintain confidentiality of information and adhere to data protection guidelines.
• Work closely with other departments, such as sales, marketing and operations to provide a seamless customer experience.
• Participate in team meetings and training sessions to improve service delivery.

Manfaat

• Competitive salary and performance-based bonuses.
• Annual leave and sick leave
• KWSP and SOCSO
• Career Progression opportunities
• Birthday Leave

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