Customer Support Executive
Kuala Lumpur, Malaysia
Job Description
Skyways Technics Asia - Customer Support ExecutiveSupport commercial customer relations to meet and exceed customer expectations.Skyways Technics\xe2\x80\x99 activities regard the trading of aircraft spare parts and the repair of structural aircraft components. We are looking for a trustworthy and goal-oriented professional, to join our Customer Support function in Asia in our facility in Subang, Malaysia.You will report directly to the Customer Support Manager.Position Overview:
- Respond to customer queries and issue invoices on time.
- Process repair orders in collaboration with the sales managers.
- Liaise on incoming and outgoing spare parts in coordination with our logistics and planning teams, as well as freight forwarders.
- Liaise with technical services regarding updates and guidance to be communicated to customers.
- Communicate with customers regarding ongoing repair activities throughout the repair process from unit receipt to delivery and final invoicing.
- Follow-up with customers on exchange orders and the receipt of core units.
- A positive problem-solving attitude.
- Excellent communication in English.
- Flexible and responsive.
- Analytical with attention to detail and performance.
- Strong in organization and prioritization.
- Strong Excel and IT systems skills.
- Technical and engineering understanding.
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Job Detail
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Job IdJD1072316
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned