Job Description

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RESPONSIBILITIES AND TASKS

• Perform outbound calls, respond to emails, and manage proactive licence inquiry
• Coordinate the creation, control, distribution and support of all customer license requests to meet field operational requirements
• Coordinate the receipt of evidence for license renewals and upgrades.
• Ensure availability of licensing service meets field operational requirements.
• Maintain databases for all licensed customers and Internal-Use equipment
• Assist FB APO product marketing to ensure full recovery of all license fees and royalties
• Proactively renew and distribute licenses to clients.
• Ensure tasks are carried out in compliance with policy, procedure and agreed customer service standards and to drive the achievement of qualitative and quantative priority objectives
• Participating in the day to day delivery of the Licensing function to maintain team SLA and KPIs
• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation\'s policies.
• To perform any other job assignments/ duties as may be required from time to time
• Conduct daily activities in accordance with FUJIFILM\'s policies, procedures, and code of conduct
• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM\'s policies
• To perform any other job assignments/ duties as may be required from time to time.

REQUIREMENTS

• Degree in any discipline. Fresh graduate is encouraged to apply.
• At least one (1) year working experience in contact centre or customer support related field.
• Good command of spoken and written English.
• Proficient in relevant computer applications like MS Office.
• Demonstrate excellent communication and problem-solving skills.
• Highly motivated and result-oriented team player with good interpersonal skills.
• Able to work independently and as a team.
• Have pleasant disposition and attitude.
• Ability to handle stressful situation appropriately.
• Able to work on rotational shifts and public holidays.

About Us:

About Us

FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.

About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.

Fujifilm