The responsibility of the Customer Support Specialist is to quickly identify the problem and provide the solution or make escalation in a timely manner within established deadlines, keeping the balance between customer satisfaction and the service quality. Requirement: Call, Emails, Live Chat Management Provide support through a variety of channels, including online chat, emails, instant messaging, and phone calls. Daily management of SMB customers enquiries advertising on Client's platforms, provide account setup guidance, account optimization advice and suggestion (call, email, chat) outreach cadence, high volume 80+ daily. Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser's business needs. Act as point of contact to provide consultative support on agencies and advertisers accounts. Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction. Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools. Educate advertisers on product usage, from the basics to best practices. Troubleshoot and resolve complex cases. Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through outbound calls if needed, as well as reach out to problematic advertisers via telephone to provide solutions. Promoting advertising opportunities on in-scope products based on agreed scripts and scenarios.
The HR Tag, CORE HR Software will automate employee lifecycle and workflows so you can work smarter, not harder. Our Core HR Software stores all employee information within a central system of record rendering seamless organization and management of employee information, such as payroll and benefits data.
Bachelor's or Equivalent