Job Description

Key Responsibilities:

Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner. Provide accurate information regarding hotel services, reservations, facilities, and promotions. Handle guest feedback, special requests, and complaints with empathy and efficiency. Maintain detailed and accurate records of guest interactions. Collaborate with internal teams to resolve customer issues promptly. Uphold brand standards in every interaction and maintain high service quality.

Requirements:

Fluent in Korean

(spoken and written). Must have minimum

TOPIK Level 4 and above

. Proficient in English (additional languages are a plus). Minimum SPM/Diploma qualification; degree preferred. Prior customer service experience is an advantage, especially in hospitality or contact center. Willing to work

rotational shifts

(including weekends and public holidays). Professional, patient, and service-oriented with strong communication skills. Able to work on-site at

Plaza 33, Petaling Jaya

.

Benefits:

Competitive salary Structured training and career growth opportunities Multi-cultural, supportive team culture
Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM5,000.00 - RM9,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person