Job Description

KC Finity Hiring! Full Time Customer Support in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl
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Customer Support
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MYR2,800 - MYR3,500 Per Month
KL City,
Fresh Graduates
Fewer than 40 applicants. You still have a chance!
Posted a day ago o Closing 12 Oct 2025
Fewer than 40 applicants. You still have a chance!
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Requirements

• Fresh graduates are welcome to apply.
• Able to communicate and understand in Mandarin.
• Possess own transportation.
• Willing to work rotational shifts.
• Able to work on public holiday.
• Ability to handle multiple tasks, meticulous and high attention to detail.
• Strong time management skills and motivations to exceed expectations.
• Strong team spirit working with the teammates to deliver the best customer experience.
• Hardworking and willing to learn

Responsibilities

• Provide friendly and efficient service to our merchants/ customers.
• Be a first point of contact to handle and resolve when customers/ merchants' complaints.
• Responding professionally and promptly to customers/ merchants' inquiries including IT relevant questions (integration).
• Deliver excellent customer service and manage the needs of our merchants/ customers through our communication channels.
• Keep updated with company procedures and processes.
• Identifies merchants/ customers issue and escalate to the right department.
• Enters and updates daily reports.

Benefits

• Working Hour: 5 Working Days + 2 Days Off - Work at Office.
• Shift Operation Hour: (6.00am - 3.00pm), (12.00pm - 9.00pm) & (9.00pm - 6.00am).
• Parking Allowance: RM 400.
• Housing Allowance: RM 600 (Upon Confirmation).
• Medical Benefit: RM 300 + 14 Days (Sick Leave).
• Annual Leave: 14 Days.
• Statutory Contribution: EPF, SOCSO, EIS.
• Paid for Overtime, Work on Off Day & Work on Public Holiday.
• Company Annual Lunch/Dinner & Team Building Activities.
• Company Trip & Lucky Draw (Upon Confirmation).
• Yearly Bonus & Increment (After 1 Year Service - Based on Individual Performance & Company Discretion).
• Next to Public Transportation: Bus.
• Office Training & Snack Bar Provided.

Skills
Excellent communication skills Problem-solving skills Product knowledge Patience
Important Information
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Skills Required