Job Description

Responsibility: Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. Perform administrative tasks involving driver\'s account (credit top-up, changes in driver information, etc. Support other department campaigns when the need arises. Requirements: Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry. Required language (s) : Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage) Applicants should be Malaysian citizens or hold relevant residence status. Excellent verbal/written communication skills in both English and Malay languages. Ability to communicate results to management and in a fast paced environment. Interested candidate please whatsapp to +60132358044

foundit