Customer Support Officer
Kuala Lumpur, Malaysia
Job Description
We are a call centre focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.
- Deliver fair outcome to our customers and ensure the quality of service in place
- Actively share customer feedback to internal departments to improve the customer experience
- Actively respond to the feedback received from the social medias
- Work with internal teams to ensure the pre & post service for all products are in place
- With 2+ years hands on experience in customer service industry
- Preferred candidate who has FinTech or Blockchain industry experience
- Preferred candidate who can speak in Mandarin
- Familiar with professional English e-mail writing
- Ability to articulate issues / problems to internal departments
- Knowledge on Blockchain would be an advantage
- Ability to communicate in Mandarin would be an advantage
We offer a competitive salary and benefits package, as well as opportunities for career growth and development in the exciting and rapidly growing crypto industry. If you are passionate about ensuring the highest standards of quality and have a strong understanding of the FinTech/Crypto Industry, we encourage you to apply for this exciting opportunity
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Job Detail
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Job IdJD939018
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:48000 - 54000 per year
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned