Job Description

Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time Customer Support Officer (Mandarin) in Kuala Lumpur, Earn up to MYR 4,200 - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-3608fd10>Customer Support Officer (Mandarin)ReportFollowMYR4,000 - MYR4,200 Per MonthKL City,Fewer than 10 applicants. Your chances are good!Posted 4 hours ago xe2x80xa2 Closing 16 Jan 2026Fewer than 10 applicants. Your chances are good!SaveApplyRequirementsPosition Title: Customer Service Representative - Mandarin speakerWork Location: Bangsar South, Kuala LumpurWorking Timings : Mon to Fri (11 AM to 8 PM)Permanent Position.Salary: RM 4000- 4200 basic + 100 travel allowance

• Diploma with minimum 2 years customer service experience preferred.
• Superior listening, verbal, and written communication skills in both English and Mandarin.
• Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
• Ability to handle stressful situation appropriately.
• Customer-oriented with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Basic computer knowledge and working knowledge of order entry system.
• Will be based in Malaysia office situated in Bangsar South, Kuala Lumpur.

If you want to know more reach me directly on 5Responsibilities

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Distributors or customers, explaining Company's policies and procedures together with possible solutions, to help the customers feel supported and valued.
• Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
• Equipped with strong knowledge of products, Company's mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Distributors' or customers' needs.
• Identify and escalate issues to overseeing supervisor.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

BenefitsWorking Timings : Mon to Fri (11 AM to 8 PM)[company products- every month RM300++ free bucks & have 75% for all company products][paid family leave (one day)][birthday gift RM100][dental/optical RM200][travel allowance RM100]Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• 5 Working Days
• Staff Discount

SkillsFluent in Mandarin Customer Service Communication Skills Problem-SolvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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