Customer Support Operation Executive

Kuala Lumpur, Malaysia

Job Description

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Want to build a stronger, more sustainable future and cultivate your career? Join Cargill\'s global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill\xe2\x80\x99s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.
Job Purpose and Impact

The Customer Support Operation Executive will support a moderate scale of customer service activities for a single site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
Bachelor\'s degree in a related field or equivalent experience
Other minimum qualifications may apply

Preferred Qualifications :
Degree or diploma holder with relevant working experience in handling import/ export documentation
Possess working experience with full set of shipping documentations
Good team player and able to work with cross functional team
Willing to accept a 12 month contract employment

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Job Detail

  • Job Id
    JD919767
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned