Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>E-Commerce Operation Executive Cum Customer ServiceFollowMYR2,400 - MYR3,500 Per Month,Fresh GraduatesFast ResponseBe an early applicant!Posted an hour ago xe2x80xa2 Closing 30 Nov 2024Be an early applicant!SaveApplyCompany Highlights

• Energetic & Friendly Working Culture
• Career Advancement Opportunity. Basic + Incentive + Bonus
• Leading Riding Gears and Motorcycle Accessories O2O Company. Staff Discount

RequirementsJOB HIGHLIGHTS

• Energetic & Friendly Working Culture
• Potential Career Advancement Opportunity
• Basic + Incentive + Bonus
• Leading Riding Gears and Motorcycle Accessories O2O Company
• Located in Seri Kembangan, Selangor

REQUIREMENT

• Fresh graduates are welcome to apply.
• Diploma in Business Administration, any related field, or equivalent.
• Ability to multitasking and prioritization.
• Self-motivated, positive, self-directed, and responsible.
• Knowledge in motorcycle field is an added advantage.
• Able to read & communicate in Bahasa Malaysia and English.
• Familiar with online platforms such as Lazada, Shopee, TikTok, Facebook, Instagram, etc.
• Work as a team, hardworking, willing to learn and challenge.

ResponsibilitiesRESPONSIBILITIES

• Customer Service: Address customer inquiries, concerns, and issues related to orders, deliveries, and products.
• Return & Refund Case Management: Manage return and refund cases from marketplaces (Shopee & Tiktok). Communicate with buyers and investigate all returned parcels. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.
• Inventory Management: Monitor and manage inventory levels to prevent stockouts or overstock situations. Conduct sales forecasting and prepare restock lists to ensure optimal inventory level.
• Data Analysis: Analyse e-commerce data, including sales trends, customer behavior, and website traffic, to make informed decisions and identify areas for improvement.
• Reporting: Generate and analyse reports related to e-commerce performance, presenting findings and recommendations to management.
• Continuous Improvement: Identify opportunities for process improvement and efficiency gains. Implement changes to enhance overall operations.
• Provide support for miscellaneous tasks as directed by the supervisor and perform additional responsibilities as needed.

BenefitsBENEFITS

• Salary Range: RM2,400 - RM3,500
• Annual increment + bonus
• Monthly performance inventive (fun & fair reward system)
• Medical leaves + medical claims
• Annual leaves + public holidays
• Location (E-commerce Department): Taman Universiti Indah (Seri Kembangan, Serdang, Selangor)
• Working hours: Monday - Friday (8.30am - 5.30pm), Saturday (8.30am - 1pm)

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Performance Bonus

SkillsCustomer Relationship Management (CRM) Customer Support Troubleshooting Problem Solving Data Analysis Customer Service Time ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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