Abhidi Solution
· Act as the first line of support for customers via email, chat, and ticketing systems in [Mandarin / Japanese / Korean]. · Log, triage, and track customer cases through the Case Management System. Identify, diagnose, and resolve basic technical…
Overview: We are looking for a Level 2 IAM Technical Support Engineer to join our Support and Services team within a global Identity Security organization. This role focuses on providing advanced technical support for enterprise customers using our Identity and…
Handle customer inquiries via phone, email, and chat in Japanese and English. Provide accurate information about products, services, account details, and processes. Resolve customer issues, complaints, and requests promptly and professionally Troubleshoot basic technical issues and guide Japanese speaking customers…
Key Accountabilities ? L2 role (3 5 years) ? Skillset: LoadRunner, Jmeter ? Optional: Tosca, Seleniu VB Script, Java, C ? Experience in testing standards, processes & methodologies, frameworks, and various delivery methodologies. ? Experience working in an Agile environment…
Main Requirements: · Speak, read and write Vietnamese language · Working experience with an E commerce background. Minimum 3 years of experience (preferably with E commerce Platform/Enabler). · Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key…
Main Requirements: · Speak, read and write Vietnamese language · Working experience with an E commerce background. Minimum 3 years of experience (preferably with E commerce Platform/Enabler). · Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key…
Overview: We are seeking a Level 1 Technical Product Support Engineer to join our global Support and Services team. This role focuses on providing high quality customer support to clients across Asian regions in [Mandarin / Japanese / Korean] language.…
Overview: We are seeking a Level 1 Technical Product Support Engineer to join our global Support and Services team. This role focuses on providing high quality customer support to clients across Asian regions in [Mandarin / Japanese / Korean] language.…
KEY REQUIREMENTS: Up to 5 yrs of relevant experience with · Expertise in Power BI, Scripting language (Python/Perl) · Design Dashboard views based on the approved mockups and direction · Test the models developed by Model designer with respect to…
Role Description: Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person. Document and categorize incoming requests, ensuring accurate tracking and resolution. Prioritize and manage incoming IT service requests. Troubleshooting and Problem Solving: Diagnose and resolve…
Key Accountabilities L2 role (3 5 years) ? Skillset: LoadRunner, Jmeter Optional: Tosca, Seleniu VB Script, Java, C Experience in testing standards, processes & methodologies, frameworks, and various delivery methodologies. Experience working in an Agile environment Knowledge of professional software…
Skills and experience: Prior experience with usage of Lazada/Shopee seller center with Quality Specialist role in eCommerce or marketplace platform is a plus. Detail oriented, people oriented, self motivated, and able to thrive in ambiguity in amatrix environment. Ability to…
Job Description To assist the candidate with all aspects of the testing process from registration to test delivery To interface between candidates, clients and test sites in a professional and efficient manner Follow company guidelines in issuing Promo Codes/Emergency Vouchers…
4yrs+ experience in infra/environment management (setup, connectivity, updates, installation, patches) Proficiency in WebLogic, Windows/OS, Linux, VMs Familiar with middleware/communication protocol and scheduling tool (SFTP, Connect Direct, Control M, IBM MQ, etc) Familiar with version control tools (Aldon, BitBucket, Git, etc)…
What we're looking for · Bachelor's or Master degree in information technology · 6+ years of experience as a CRM Dynamics developer with as well an experience in supporting the end users. · Proven experience in Microsoft dynamics development and…
Mandatory Requirements: ITIL Incidents / Change /Problem Middleware MQ, FTP SQL (preferably oracle) Past Development Experience Linux Exposure Azure Exposure What you'll be doing Support business operations area on functional issues raised on their areas by improving or performing systems…
L1: 1 3 yrs of experience Key Requirements: Experienced on both native and hybrid app development Good understanding on modularisation architecture Good understanding on mobile security Good understand on iOS Unit Test framework Good understanding on mobile deployment / CICD…
We are looking for a skilled Manual and Automation Performance Tester to join our QA team. The ideal candidate will have hands on experience in both manual and automated testing, with a strong focus on performance, load, and stress testing.…
About the role This is a full time Production Support Engineer position based in Kuala Lumpur. As a Production Support Engineer, you will be responsible for providing technical support and troubleshooting for the organisation & mission critical systems and applications.…
What you'll be doing Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams. Proactively monitor…
· To ensure on time resolution & quality compliance of escalated tickets/incident as per the agreed SLA. · To perform value addition activities (such as mentoring administrator’s/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition, act…
Requirements – Knowledge, Experience & Skills Minimum 1 year of experience handling customer escalations. Advanced customer service skills in a contact center environment. Case management experience (clinical or non clinical) is a plus. Basic understanding of ADA, escalations, and complaint…
Mandarin Speaker Control Testing Security Analyst · Ability to design test plans and testing approaches based on risk analysis and cover the Process Walkthrough, Test of Design (TOD) standardization, Test of Operation Efficiency (TOE), Remediation measures & Regulatory compliance SEC.…
Key Responsibilities: Kubernetes Management Design, implement, and maintain Kubernetes clusters to orchestrate and manage containerized applications efficiently. CI/CD Pipeline Development Develop and maintain CI/CD pipelines using tools like GitLab CI/CD, Jenkins, or similar for automated builds, tests, and deployments. Infrastructure…
Job Description To assist the candidate with all aspects of the testing process from registration to test delivery To interface between candidates, clients and test sites in a professional and efficient manner Follow company guidelines in issuing Promo Codes/Emergency Vouchers…
Summary The Software Quality Engineer provides analysis and consulting on highly complex software development projects related to quality assurance, work processes, and compliance with standards and methodologies. Responsibilities: · Communicate work plans, status and issues to the management. · Work…
Requirements – Knowledge, Experience & Skills Minimum 1 year of experience handling customer escalations. Advanced customer service skills in a contact center environment. Case management experience (clinical or non clinical) is a plus. Basic understanding of ADA, escalations, and complaint…
Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person. Document and categorize incoming requests, ensuring accurate tracking and resolution. Prioritize and manage incoming IT service requests. Troubleshooting and Problem Solving: Diagnose and resolve common technical…
Key Responsibilities: Website Content Management: Manage and update website content using Drupal CMS. Ensure updates contribute to a seamless user experience Drupal Configuration: Utilize Drupal's features to build and configure content types, taxonomies, and modules. Website Optimization: Optimize navigation, menus,…
L1: 1 3 yrs of experience Key Requirements: Experienced on both native and hybrid app development Good understanding on modularisation architecture Good understanding on mobile security Good understand on iOS Unit Test framework Good understanding on mobile deployment / CICD…
Job type: Permanent Working hours: 8pm 5 am or 9pm – 6am MYT – US hours. Work from home #Remote_Opportunity. Note: Local Malaysians or Spouse Visa Holders or EP holders can apply SUMMARY: The role of a Candidate Care Specialist…
Responsibilities: · Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes. Provide remote software installation and support. · Troubleshoot and resolve post deployment issues across multiple platforms,…
Key Responsibilities1. Content Management Support product listing execution to ensure on time, in full (OTIF) delivery and speed to market across e commerce platforms. Maintain and update product listing images, check pricing, and promotional content across platforms (e.g., Lazada, Shopee,…
Job Purpose: · To provide comprehensive administrative and operational support to the Marketing team, ensuring smooth execution of marketing processes including purchase requisitions, budgeting, sample and sponsorship handling, event logistics, SAP master data management, and pricing updates. Key Responsibilities:1. Procurement…
Key Responsibilities: Kubernetes Management Design, implement, and maintain Kubernetes clusters to orchestrate and manage containerized applications efficiently. CI/CD Pipeline Development Develop and maintain CI/CD pipelines using tools like GitLab CI/CD, Jenkins, or similar for automated builds, tests, and deployments. Infrastructure…
Job Responsibilities As a Cloud Security Engineer, your responsibilities will include: Continuously improving the security of Pos Malaysia's cloud infrastructure (AWS, Azure, etc.). Reviewing and optimizing current cloud configurations to ensure compliance with cybersecurity best practices. Monitoring infrastructure vulnerabilities, prioritizing…
Experience: 4 10 yrs Must to have requirements: · Experience using and developing RESTful APIs using JAX RS, JSON · Experience in use of source code management system like SVN or GIT and build tools like ant, maven, Gradle. ·…
Role Description: Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person. Document and categorize incoming requests, ensuring accurate tracking and resolution. Prioritize and manage incoming IT service requests. Troubleshooting and Problem Solving: Diagnose and resolve…
Role Description: We are seeking a skilled SD WAN Network L3 Support Engineer with expertise in Viptela to join our team in Malaysia. The ideal candidate will be responsible for providing advanced technical support for SD WAN solutions, ensuring high…
Experience level: 1 3 years Skills and experience: Prior experience with Quality Specialist role in eCommerce or marketplace platform is a plus. Detail oriented, people oriented, self motivated, and able to thrive in ambiguity in a matrix environment. Ability to…
Key Responsibilities: Website Content Management: Manage and update website content using Drupal CMS. Ensure updates contribute to a seamless user experience Drupal Configuration: Utilize Drupal's features to build and configure content types, taxonomies, and modules. Website Optimization: Optimize navigation, menus,…
Role Overview & Primary Accountabilities ? Maintain assigned SAP systems, ensuring all relevant RTR Finance master data changes (e.g., SAP security, system tables, chart of accounts, internal orders, cost centers, profit centers) are appropriate, authorized, and well documented. ? Ensure…
KEY REQUIREMENTS: Up to 5 yrs of relevant experience with Expertise in Power BI, Scripting language (Python/Perl) Design Dashboard views based on the approved mockups and direction Test the models developed by Model designer with respect to KPI and dimensionality…
Required Skills and Qualifications Excellent communication skills – frequent interaction with multiple FP&A teams is expected. Proficiency in Power BI (non negotiable requirement). Strong knowledge of: MS Excel Power Query Microsoft Office Tools Knowledge of SAP is a plus. Solid…
Required Skills and Qualifications Excellent communication skills – frequent interaction with multiple FP&A teams is expected. Proficiency in Power BI (non negotiable requirement). Strong knowledge of: MS Excel Power Query Microsoft Office Tools Knowledge of SAP is a plus. Solid…
Responsibilities ? Review tasks and transactions regularly, with frequency determined by business needs. ? Provide real time feedback to moderators, map error trends, manage bottom quartile performance, and improve overall agent level performance. ? Stay informed about news and current…
Responsibilities: ? Monitor and moderate user generated content, such as comments, and publisher generated content according to preset customer guidelines. ? Approve or reject content/comments based on compliance with customer guidelines. ? Stay informed about news and current affairs, especially…
Role Title: Global Test Centre Support Analyst Job Type: Permanent with client Work Mode: WFH Job Description: Answer incoming technical support calls, chats and emails. Identify severity of case by asking the right questions, analyzing and allocating the case appropriately…
Job Title : Customer Service Representative Cantonese Speaker Reports To : Team Leader Department : Global Candidate Services Location : Kuala Lumpur, Malaysia DUTIES AND RESPONSIBILITIES To assist the candidate with all aspects of the testing process from registration to…
Key Responsibilities Configure, maintain and troubleshoot middleware software such as web servers, application servers, messaging systems and databases. Develop and implement strategies for middleware software upgrades and patch deployments. Manage user accounts, permissions and access rights. Monitor system performance and…
Key Responsibilities Responsible for daily operations for eCommerce including Updating Product Catalog. Knowledge of Listing, Updating Uploading Product Data / Specifications. Knowledge of product Images on Marketplaces such as Shopee, Lazada, Flipkart, Amazon (Plus Advantage), etc. Maintain large online product…
What you'll be doing Design, develop and implement feature rich and scalable Angular applications Support business operations on their areas by improving or performing systems configurations or by developing new features of Java applications. Ensure the performance, quality and responsiveness…
Abhidi solution is an IT consultancy firm The Role Responsibilities: Provide phone/email consultation to independently debug product problems reported by Cisco customers worldwide. Provide technical support for Cisco technologies, products, and/or solutions, resolving moderate to complex technical problems. Utilize sophisticated…
Abhidi solution is an IT consultancy firm The Role Responsibilities: Provide phone/email consultation to independently debug product problems reported by Cisco customers worldwide. Provide technical support for Cisco technologies, products, and/or solutions, resolving moderate to complex technical problems. Utilize sophisticated…