Job Description

• Candidates must possess at least a SPM/" O" Level/Higher Secondary/STPM/" A" Level/Pre-U/Diploma, Advanced/Higher Graduate Diploma, any field.
• Min 1 year of customer service experience, providing live chat / email / phone calls support. Advantageous for candidates trained in fast-paced call-centre environment (Our company is NOT call-centre)
• Able to converse well in English and Bahasa Malaysia. Ability to converse in others languages or dialects would be an added advantage.
• Good interpersonal, self-started, performance driven, result-oriented, eager to learn, good communication skills, capability on multi-tasking and computer literacy.
• Capability to work under pressure to meet or exceed set performance standards
• Responsible, able to work independently, a good team player and driven for growth.

• Deliver excellent customer service and manage the needs of our customers throughout our communication channels.
• Professionally handle high volume of inquiries
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues and others.
• Continuously seek for improvement to enhance team's performance and work efficiently.
• Willing to work in a shift environment (24/7 operations)
• Act as liaison to operations teams for customer issues
• Understand customer enquiries and ensure they are answered or routed through appropriate support channels (email, chat and call backs)
• Respond to support calls which include problem identification, escalation, and resolution of product issues
• To be constantly guided by company's service standards
• Follow communication procedures, guidelines and policies
• Identify usability errors/ bugs and guide customers to troubleshoot & problem solving
• Application/System/Transactions maintenance and monitoring
• Provide prompt, efficient and high level of customer service assistance in trading via live chat, email and phone calls.
• Familiarize with company products and stay up-to-date on general market conditions to support inquiries and provide first class service for customer.

• Fast-paced environment
• Outstanding career development opportunities
• Provide a 5-Days work week (shift based)
• Transport Allowance

• Training Provided
• 5 Working Days
• Allowance Provided