Customer Support Representative

Perai, Malaysia

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Responds to business enquiries and request from various platforms that company has presence in.
Deliver fast response and consistent service to maintain a close relationship with prospects/ customers.
To liaise effectively with internal departmens and business partners to resolve prospect\'s requirements where applicable
Assign potential prospects to dedicated Business Associates after business natures/profile analysis.
Data collection, analysism and improvement of CS Funnel via company CRM.
Act as customer complain touchpoint to acknowledge, create and track customers\' issue via company ERP.

Job Requirement

Possess at least SPM/ Diploma or Degree qualification or equivalents
Minimum of 1 year of experience in a relationship-based position such as a customer support/ service role.

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