Customer Support Representative

Petaling Jaya, Malaysia

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Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication \'scripts\' when handling different enquiries.
Take customers inquiries and provide accurate, satisfaction answers to their queries and concerns.
Determine customers\' needs, clarify information, research every issue and provide solutions and/or alternatives.
Guide customers through troubleshooting, navigating the company site or alias and arrangement for technical support team.
Take iniative to upsell products when they arise.
Establish sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.

Requirements:

Interested candidates please submit your application through Jobstore.com

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