Job Description

Reporting to: Customer Service Manager

Responsibilities:

Respond to enquiries, complaints, and feedback in a professional and friendly manner via phone, email, chat, or social media. Assist and resolve customers order issues or inquiries such as request for exchange, return, refund and product damage / defect claims. Administrative tasks such as logging enquiries and maintaining records after each interaction with the customer. Maintain high chat respond rate on the relevant sales platform Provide accurate information about our products, promotions, events and sales channel. To do daily report

Requirements:

Diploma/Certificate in Business Administration, or related field preferred. Experience in customer service and / or social media management preferred. Good communication skills. Able to work on a rotation basis on weekends (including public holidays when required). Able to work night shifts or flexible hours to ensure 12-hours response rate compliance. Must be able to perform any extra duties as delegates by The Management. Positive attitude. Customer-oriented mindset. Team player.
Working hours: Monday to Friday (9.00am -5.00pm)

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Maternity leave Opportunities for promotion
Application Question(s):

What is your expected salary? When is the earliest you can join?
Education:

Diploma/Advanced Diploma (Required)
Experience:

Customer service: 2 years (Required)
Language:

Malay (Preferred) English (Preferred)
Work Location: In person