Job Description

Job description:

We are looking for a

Customer Support Specialist

to join our team and assist customers in resolving technical issues, ensuring a seamless experience with our products and services.
In this role, you will serve as the first point of contact for customers, providing timely solutions, offering guidance on product features, and sharing valuable feedback with internal teams to help us continuously improve.Responsibilities

Perform active role in offering the best customer experience in the industry. Respond to customer inquiries via phone, email, or chat. Identify customer needs and guide them in using specific product features effectively. Analyze and report product malfunctions through customer feedbacks. Monitor customer feedback, record and resolve complaints. Share product feature requests and effective troubleshooting methods with the support team. Inform customers about new product features, updates, and functionalities. Assist in mentoring and training junior Customer Support Representatives.

This position will be a good fit for someone who has:

Excellent communication, problem-solving, and interpersonal skills. Ability to multi-task and work efficiently under constant request flow. Patience and professionalism when managing challenging cases.

Even better if he/she has:

Proven experience as a Customer Support Specialist or in a similar customer service role. Knowledge of financial products. Hands-on experience with help desk software. Understanding of CRM systems and customer management processes.
Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Work Location: In person