Job Description

Datadot Software Solutions. IT Services and IT ConsultingThe RoleYou will be responsible for:

• Able to speak, read and write Mandarin or Cantonese or Japanese (Must)
• Respond to customer inquiries through phone, email, chat, or social media in a professional and timely manner.
• Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and assess customersxe2x80x99 needs to achieve satisfaction.
• Utilize CRM systems (such as Salesforce or Zendesk) to log interactions and manage customer information accurately.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge, company policies, and client processes.
• Meet or exceed individual and team performance metrics, including customer satisfaction (CSAT) and first-call resolution

• Able to speak, read and write Mandarin or Cantonese or Japanese (must)
• Proven customer service experience (1-2 years preferred).
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in using CRM platforms and basic computer applications.
• Flexible to work in a rotational shift environment, including weekends and holidays.
• High school diploma or equivalent (Bachelorxe2x80x99s degree is a plus).

• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Flexible working options

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