Customer Support Specialist
Shah Alam, Selangor, Malaysia
Job Description
End to end airline operation - Work Environment - 24*7
Must have Fluency in spoken English & Mandarin .
Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.
24/7 Shift Rotational :
- 3 shift - Morning, Afternoon, Midnight 8 hour per shift
- 5 days in a week from Monday to Sunday
- Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
- To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
- To be able to deal with customers and meet customer requirements
Personal style enablers
- Should have a good standard of both Spoken and written English.
- Needs to be a team player with a positive attitude.
- Should be adaptable to change.
- Needs to display confidence and the ability to sell a given product.
- Extrovert with a customer service mind se
1. KPI Incentive (monthly)
2. Transport Allowance is provided
3. 18 days of Annual Leave
4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
5. Dental Coverage @ RM500 per year
6. Rewards & Recognition (Awards & Gifts)
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Job Detail
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Job IdJD865433
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3500 - 4000 per month
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned