Customer Support Team Leader: Mandarin Speakers
Job Description
Support Location:Subang Jaya
Working Hours: 1:30 PM - 10:30 PM Work Days: Sunday to Thursday (Off days: Friday &
Saturday)
Employment Type: Full-Time
Salary: RM6,500 (Max) + RM500 KPI Allowance
Start Date: 22 December 2025
Key Responsibilities:
Lead and motivate a team of Customer Service Executives
Monitor daily team performance and service level metrics
Conduct coaching, feedback sessions, and performance evaluations
Handle escalations and ensure timely resolution of customer issues
Liaise with internal departments to ensure operational efficiency
Drive continuous improvement initiatives across the team
Ensure adherence to company policies, compliance, and SOPs
Requirements:
Minimum 2 years of experience in customer service/contact centre
At least 1 year in a team leader/supervisory role
Strong leadership and people management skills
Excellent verbal and written communication in English
Familiarity with digital banking or financial services is an advantage
Able to work on the specified shift and rest days
Strong command of Mandarin and English in both verbal and written
communication (COMPULSORY);
Job Type: Full-time
Pay: RM1,714.32 - RM7,000.00 per month
Benefits:
Health insurance Professional development
Work Location: In person
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Job Detail
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Job IdJD1272476
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, M10, MY, Malaysia
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EducationNot mentioned