Zeal Network SE
Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner. Conduct outbound calls and tele sales activities when required. Follow Standard Operating Procedures (SOPs) and maintain high quality service standards. Identify gaps or…
Process daily operational requests from customers on a timely and accurate manner. Responsible in completing daily operational requests and working with respective stakeholders to process required actions. Strong follow through on customer requests and managing customer’s expectations. Perform in accordance…
Day to day user support; End user equipment support; Basic server and network equipment support; Inventory management; Monitoring queue and routing tickets; Documentation within Jira, Lark is good to have, escalation procedures, and contact details; Coordinate with vendors and internal…
Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system ? combine qualitative and quantitative analysis, and explore the root causes behind customer feedback and behavioral data; Experience Design and Optimization Improvement: Based on insight analysis, lead the…
Based on the user service journey, cluster and define user inbound scenarios, and develop service strategies from intelligent to manual for these scenarios, constructing specific scenario solutions with dual skills in business design and product design. Analyze operational data, cases,…
About us: An award winning Fintech organization with a dedicated team of 600+ professionals across the globe. With more than 15 offices across the world, we are a people centric company which prides itself on being product oriented for customer…
Zeal Group is an award winning FinTech organization committed to offering innovative products and solutions. Established in 2017, we have rapidly expanded to a team of over 700 employees globally . With offices strategically located across Europe, Asia, North &…
Analyse and Investigate episodes of Trading Risk and Trading Fraud in MT4 and MT5 trades. Be involved in solving any issues regarding Trading Fraud or Abuse. To ensure the most effective identification and prevention of fraud in different regions, as…
Responsible for managing the Group Payment Operations Center, establishing and improving related system frameworks, creating a standardized and efficient operational management system, and achieving team goals. Identify transformation plans and address issues arising in the existing payment system's business products…
Lead and supervise a team of customer service representatives. Provide guidance, coaching, and support to ensure the team meets performance goals. Ensure the team adhere to the manuals, policies, and guidelines. Provide ongoing coaching and training to enhance the skills…
Summary: Join our Trading Systems team as a Business Analyst, where you will analyze complex requirements, optimize system workflows, and coordinate delivery of enhancements across front end and back office platforms. You will work closely with developers, QA, and product…
About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017, we have rapidly expanded to over 700 employees globally With our headquarters in London, our diverse offices span across Europe, Asia,…
About the Company Join Zeal Group, the award winning FinTech Trading Platform and Trading Service provider. Our portfolio of regulated financial institutions and fintech companies is backed by a global team of 700+ professionals with headquarters in the UK and…
Customer Service Associate (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers. About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a…
About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe Our offices and presence are spread across Europe, Asia,…
About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are…
NOTE : This role is based in Kuala Lumpur, Malaysia. Successful candidates will be required to relocate upon Work Visa approval. About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017,…
Award The Best FinTech Trading Platform of The Year 2019. Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulated financial institutions and fintech companies specializing in multi asset liquidity…
About Zeal Group Zeal Group is an award winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are…