My Senior Desktop Support Engineer
Job Description
Day-to-day user support;
End user equipment support;
Basic server and network equipment support;
Inventory management;
Monitoring queue and routing tickets;
Documentation within Jira, Lark is good to have, escalation procedures, and contact details;
Coordinate with vendors and internal resources to ensure operational excellence;
Monitoring applications and services;
Perform day-to-day operational tasks to maintain healthy system function;
Review and analyse information systems to improve quality and stability;
Microsoft and other software license management;
Incident, Problem, and Change management;
Takeover support of new systems and procedures.
Requirements
Minimum 3 years' experience in IT as an end user support specialist; End user equipment support; Knowledge of desktop operating systems; Ability to evaluate and solve complex problems and issues; Knowledge of SQL, XML, PowerShell; Knowledge of server and network infrastructure; Understanding of the API principle; Understanding of the architecture of the multi-tier systems Knowledge of scripting languages such as Bash, PowerShell, etc, support is beneficial Documentation skills; Communication skills; Able to communicate in English and Mandarin, Cantonese language skills are good to have
Benefits
What we can offer you:
Medical Benefit Optical Benefit Life Insurance Gym/Fitness Subsidy * Long Service Rewards
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Job Detail
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Job IdJD1291419
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned